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Sales Force Automation -- Sage
Accpac CRM puts you in complete control of your sales pipeline,
allowing sales teams to effectively manage, forecast and report on
all phases of the sales cycle. You can easily manage and
analyze all current and historical account details and activities,
manage multiple accounts and opportunities, and automatically
distribute leads to sales professionals around the world.
Marketing
Automation -- Sage Accpac CRM provides a single source of customer
information to help you better manage your marketing efforts and make
sound decisions based on the needs of your customers and
prospects. You can target the right customer at the right time,
eliminate guesswork and put your company's marketing resources to
their best use. You can schedule and track marketing activities
within a campaign and view every detail of each campaign.
Customer Care
Automation -- With Sage Accpac CRM, you can make the most of every
customer interaction, maximizing business opportunities and customer
satisfaction. It empowers your organization with critical
information to build and support long-term customer satisfaction and
loyalty. Sage Accpac CRM provides real-time access to relevant
customer data including purchases, call and escalation history,
interactions, multiple contacts, support cases, e-mail and documents
send and received, sales opportunities, and more.
Web and Wireless
Access -- You can access Sage Accpac CRM anytime, anywhere using a
standard Web browser, cell phone or wireless PDA. Even when not
connected to a network, mobile users can work offline and later
synchronize with the central server, using the optional solo
replication feature.
Web Self Service
-- Sage Accpac CRM Web self service allows customers to access
information or request services and support over the Web whenever they
want. Customers receive information based on their preferences,
requests, and history through customized customer and partner portals.
MS Office and
Lotus Domino Integration -- Sage Accpac CRM integrates with
today's most popular e-mail and calendar management systems, such as
MS Outlook and IBM Lotus Domino.
Automated Workflow
-- Integrated business rules across all channels, departments, and
employees is easy with Sage Accpac CRM automated workflows. In
combinations with e-mail integration, Sage Accpac CRM ensures that
actions requiring attention or escalation are automatically routed to
the appropriate employees or partners.
True
Customizability -- Sage Accpac CRM provides customization tools
such as Enterprise Integration Server (EIS) to rapidly modify all
aspects of the system. You can create functional components that
query ODBC-compliant databases and third-party software and extend
your Sage Accpac CRM system out to different devices. You can
also integrate through Sage Accpac CRM's Web services interface to
other applications. Its open architecture reduces development
and maintenance costs and allows seamless integration with other
applications.
Computer Telephone
Integration (CTI) -- Sage Accpac CRM CTI links your Sage Accpac
CRM system to TAPI phone switches and expands upon some of the basic
functions to optimize call center efficiency and meet the needs of
your particular call center.
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